I can not figure it out why I'm receiving duplicate notificaions

Radhika11 · ‎11-08-2023

Hello,

I have been trying to figuring out what I did wrong to received duplicate email notification.

I do not know where I screwed it up. Could some one please take a look at the following screenshots.

Event Registration:

Business Rule:

Notification:

Shaqeel · ‎11-08-2023

Hi

You can try using follwing:

https://support.servicenow.com/now?id=ns_search&q=duplicate%20notification&s=true&ov=duplicate%20not...

Regards

Shaqeel

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Regards

Shaqeel

Ankur Bawiskar · ‎11-08-2023

@Radhika11

is this an OOB notification event etc?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Radhika11 · ‎11-09-2023

Good morning @Ankur Bawiskar

This is the link I followed to create an notification event.

https://www.servicenow.com/community/developer-forum/how-to-send-mail-to-approver-on-ritm-if-any-com...

Radhika11 · ‎11-09-2023

Hi @Ankur Bawiskar

We would like send a notification to all approvers on RITM table if any work note has been made in the RITM by the requestor, We followed this link, but the approver(s) keep receiving duplicates emails. Please help. Thank you

https://www.servicenow.com/community/developer-forum/how-to-send-mail-to-approver-on-ritm-if-any-com...