I can't find a UI action and never delete it

[Community Alums]

Hello! I was working on a UI action and when I press Save with the changes I made the UI action disappeared. I can't find it anywhere and when I enter to the link it says "record not found". Never delete it. Could it be that it has to do with filling the Overrides button with the same name as the UI Action before saving it? What could have caused that? Do I have a way to go back? thank you.

[Kristen Ankeny]

I would do a couple things: 

Go to the Deleted Records module and check for the UI Action. If it is there, there should be an option to recover it.

Go to sys_update_xml list, which captures all the updates made to records, and sort to see the newest and see if you can find it there. 

[Bert_c1]

Hi Rocio,

From what you write, it seems like a failure submitting the record to the database.  Do you see it in a list view of the sys_ui_action table? And is that where you see the link and get "Record not found"?  If this is true, then a Support Case may be needed to see what failed. There are 'version' records for sys_ui_action records. Try:

https://[instance_name].service-now.com/sys_update_version_list.do?sysparm_query=nameSTARTSWITHsys_ui_action&sysparm_view=

You can revert if found there if you click the "Compare to current" link.

Also, what specifically do you men by "Overrides button", a Dictionary Override?

[Community Alums]

Hello @Bert_c1 ! With the button overrides I mean the field. I filled it with the same UI action that I was creating. I saved it to the change and the ui action did not appear anymore.

[Bert_c1]

Hi Rocio,

Again, please look in the sys_update_version table for your sys_ui_action record. Re-posting the link

https://[instance_name].service-now.com/sys_update_version_list.do?sysparm_query=nameSTARTSWITHsys_ui_action&sysparm_view=