I have a question related to expiration level

Gwen4
Tera Contributor

I hope all is well. I have a question as it pertains to the contract form and the expiration level...   We've modified the condition check to   included 120/150/180 and 365. When users select an end date over 365 from today the expiration level stores a empty or blank value which is not what we want...   How do I and a filter that for within 2 year or   3 Please advise

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2 REPLIES 2

Dale Hynes
Kilo Sage

Found your question and the solution whilst sorting the identical issue. Not sure if you ever found this article:

https://community.servicenow.com/community?id=community_question&sys_id=5079c765db5cdbc01dcaf3231f961999

 

Basically, the rule for 'empty' (order = 40) is hard-coded to run for expiries of 90 days +.

 

Gwen4
Tera Contributor

Thank you for responding to this post