I have a question related to expiration level
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02-08-2018 08:49 AM
I hope all is well. I have a question as it pertains to the contract form and the expiration level... We've modified the condition check to included 120/150/180 and 365. When users select an end date over 365 from today the expiration level stores a empty or blank value which is not what we want... How do I and a filter that for within 2 year or 3 Please advise
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08-30-2018 10:54 PM
Found your question and the solution whilst sorting the identical issue. Not sure if you ever found this article:
https://community.servicenow.com/community?id=community_question&sys_id=5079c765db5cdbc01dcaf3231f961999
Basically, the rule for 'empty' (order = 40) is hard-coded to run for expiries of 90 days +.
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03-04-2019 12:40 PM
Thank you for responding to this post