Hello @shubhangigo ,
If you want to integrate your organization's data from the ServiceNow instance with an external AI system, you have a few options:
- Data Export and Import: You could export data from your ServiceNow instance and then import it into the external AI system.
- Using REST API: Alternatively, consider exposing your data through REST APIs, enabling the external AI system to consume the data directly.
There may be other ways too.
Please ensure that appropriate data confidentiality measures are in place when handling sensitive information.
A more efficient approach might be to explore ServiceNow's built-in AI capabilities, which offer a comprehensive range of machine learning tools. These include both traditional algorithms and advanced transformer-based models, including large language models (LLMs).
For more details, you may want to explore:
Additionally, there are various other frameworks available on the platform to suit different business use cases. If you need a feature that isn’t currently available, you can also submit your idea on the Idea Portal for future consideration.
Please mark this response as correct and/or helpful if it assisted you with your question 😊
Regards,
Aman Kumar
