I have admin access in all environments but cannot see certain applications, modules, etc. that I should be able to.
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‎09-14-2022 11:35 AM
I was looking for a few items under the System Definition application in our Sandbox instance of ServiceNOW. There are a few items that I was not able to see that, according to product documentation, I should be able to: Tables and Applications for example. I was also looking for a base roles called incident_manager and incident_admin that do not seem to exist in our portal. This is true in all of our instances, including PRD.
I have admin role.
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‎09-14-2022 12:03 PM
Hi Sara,
Yes if you have you should be able to depends on your access by Tables and Application you mean Tables and Column right?
and where are you looking for these roles? sys_user_role is the tables that holds all the roles
Put this URL after your instance name and try if you can see
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‎09-15-2022 10:59 AM
Hi,
Sorry, I was not clear. The modules of "Tables" and "Application" are missing from the System Definition application in our instances. I see "Tables and Columns".
I was looking at the sys_user_role table for "Incident_manager" and did not see that listed as a role - which to my understanding is a base role for any platform.
Sara
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‎09-15-2022 01:00 PM
The 'incident_manager' role exists in my Sandiego P1 instance. There is no 'incident_admin' role. Maybe that exists in some plugin that I do not have. There are several related to Incidents that I do not have installed, that may add that role. A google search found:
from 4 years ago, maybe incident_admin is deprecated, as 'admin' suffices.
as admin, when I enter System Definition in the navigation search, I see "Tables", "Tables and Columns", "Application Menus", and "Application Quota Rules". Use "Applications" in the navigation search and see available modules.
