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05-14-2025 01:44 AM
Hi,
I have catalog item and it is creating 4 catalog task. When sctask state is closed incomplete or skipped it is not closing flow for that it is creating another catalog task. Do I need to create business rule for that or I need to do change in flow. What changes need to be done.
Which approach would be best.
Can you please confirm for that.
Regards,
Nivedita
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05-14-2025 05:09 AM
correct, when you use Lookup Record use the sysId of the previous recently created task to know the State
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-14-2025 01:46 AM
could you please check OOTB flow, i think you need to set the stages only in this case.
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05-14-2025 01:53 AM
is the flow not getting completed?
at which step it's stuck?
share the flow execution context for any 1 RITM
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Ankur
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05-14-2025 02:03 AM
Hi @Ankur Bawiskar,
Please find attached screenshot :
We have done first sctask closed incomplete but is creating another task.
Regards,
Nivedita
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05-14-2025 02:06 AM
for system whether you mark close complete or close incomplete it considers task is closed and hence proceeds
You can check using IF flow logic if the previous catalog task was closed complete, if yes then only create the next catalog task
You can add this IF flow logic after every catalog task activity if you want.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader