I have created a catalog form, groups and users in personal developer instance, now i cant find any

gm6
Tera Contributor

Two weeks back I have created a catalog form, groups and users in personal developer instance, now i cant find any form, groups and users which i have created 

6 REPLIES 6

Gaurav Shirsat
Mega Sage

Hello @gm6 

as per your statement 2 weeks back you have created the catalog items and groups.

1) is your instance was reclaimed by ServiceNow 4-5 days back, due to inactivity?

if yes, you can not get your data back

2) what ever development, customization and configuration we do it gets capture in Customer Updates sys_update_xml table.

you can find out it as : in application navigator, type sys_update_xml.LIST and hit enter. search your development here.

3) Groups will be availabe in your sys_user_group table.

still PDIs are not reliable,please make sure from onwards to capture work in update set and get it downloaded. also take xmls of important records which do not get capture in an update set.

 

Thanks and Regards

Gaurav Shirsat

vishwajeet5550
Mega Guru

Have you worked on your ServiceNow PDI in the last two weeks? A PDI is lost if it is not accessed within 10 days