I have moved new P2, P3, P4 SLA's configurations update sets to Test Environment and committed it

Srinivasu2 · ‎01-09-2024

Hi Community,

I have moved new P2, P3, P4 SLA's configurations update sets to Test Environment and committed it, but now client ask me, we don't want these New SLA configurations to Production Environment.

Could you please suggest what will be the next step to follow?

Regards,

Srinivasu

Sainath N · ‎01-09-2024

@Srinivasu2 : In this case, as they are not required you can back out the update set from TEST Environment.

Navigate to Local Update Sets > Select your update set > Click on Backout button

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/system-update-sets/task/...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Harish KM · ‎01-09-2024

Hi @Srinivasu2 In your test instance go to --> local update set-->Open your update set--> you will see back out UI Action button top right corner--> click that button to revert back the changes.

Backout update set will revert all your changes related to this update set.This will solve your problem.

Regards
Harish

Dr Atul G- LNG · ‎01-10-2024

Hi @Srinivasu2

You can backout or mark new SLA as active false

https://youtu.be/EhQxLX6FZDM

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