Developer

Restrict fields through ACL

Suppose I have created ACLs on the Incident table and granted the ITIL role access at both the table level (incident) and field level (incident *). Now, I have a requirement to hide a specific field, such as short description, from users with the ITI...

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add button in multi row variable set is not working for specific user

Hi,I have a multi row variable set in my record producer. As an admin, when i click on the 'Add' button its working and i can add a new row.When I impersonate a vendor contact user with sn_slm.contact role and i click 'Add', nothing happened, i dont ...

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#ATF Unable to find step configuration 'ATF Reusable test name" with sys_id for step with order 1

Actually i have written "Run Server Side" test step which helps to hold my ATF to run to further test steps.but I'm using after reusable test it is showing error as mentioned below "Unable to find step configuration 'Execute Test: AWS account request...

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Do I need to review all the OOB scripts before I use Quote Management Model Application.

I'm currently an intern on a project, and I've been asked to work with the Quote Management OOB application.My question is: Do I need to review the out-of-the-box (OOB) scripts (such as Script Includes, Client Scripts, and Business Rules) that come w...

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Incident: Developer Site Restored and PDI Availability Issues

Update: July 29, 2026 We are investigating reports that a small number of PDIs remain offline and will share updates here as more information becomes available. Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are ...

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ServiceNow Developer interview questions | 3 - 5 Years Experience

Recently I attended interview for ServiceNow Developer and the question which I faced are: 1. Tell me about yourself2. What is the latest thing you developed in your project? (Describe the project requirement and what are all the things you did)3. If...

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Career Growth in Servicenow

I'm a ServiceNow developer focused on custom app development and PS implementations (client scripts, business rules, Flow Designer, UI Builder, Service Portal) rather than core ITSM/CMDB. As orgs move from unused AI entitlements to production agentic...

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incident created we need to predict the incident task count and based on count create incident task

my requirement is when incident created we need to predict how many incident task should create based on previous or historial incidents and when we have count create that many incident task and mapped all the required incident task fields as well as...

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Resolved! g_form.clearValue not working for select box variable

I have a simple on change catalog client script as below, here entity_name is reference type variable, changes_entity_appointment_ownership is select box variable and appointments is MRVS and except for entity_name no other field gets cleared. I kn...

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how to fetch the question and from reply email body. based on answer trigger next action

my requirement is based on condition we need to send email to customer in that email we need to ask 4 question to the customer how to add question in email body? if they replied than how to get those question answer and based on answers i need to do ...

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please let me know any thing worng in my script becuase i didn't get user_sesstion1 result

api.controller=function($scope,$rootScope,spSCNavStateManager,spUtil) { /* widget controller */ var c = this; var min = 1 ; var max = ''; //$scope.request_type = $scope.page.g_form.getValue('request_type_txt')+''; c.server.update().the...

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Robust Transform Map for Multiple Classes

I have a requirement to load data from a single Import Set Table into three different CMDB classes: Data Center, Computer Room, and Data Center Zone. The target class should be determined based on a field value in the Import Set Table.Can someone gui...

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Now assist - List

Hello all,Looking for info / Links / tables where I can find details for Now Assist like 1) All skills (ITSM, CMDB,Creator......)2) All activated skills. ( easy way to find the skill if we need to modify configuration or turn off the skill)3) Skill ...

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Resolved! com.glide.par.unified_analytics.enabled = No reports or no dashboards. Fun.

So, just upgraded from Yokohama to Australia. The sys_property "com.glide.par.unified_analytics.enabled" is a PITA. When com.glide.par.unified_analytics.enabled is set to FALSE, itil users cannot access any reports they had built. When they click o...

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ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

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