I have task to populate company on the bases of caller on the Incident Form.

[Atharvabx]

I have Created a Onchange client script and calling Script Include to Achieve the Same, my full requirement is to populate company on the bases of caller if company is not available for the caller then fetch the value from CI 's company field but for now i am not getting the company on the bases of the caller.

Client scipt:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var callerDetails = g_form.getValue("caller_id");

    var ga = new GlideAjax("autopopulate_CallerInfo");

    ga.addParam('sysparm_name', getCallerInfo);

    ga.addParam('sysparm_value', callerDetails);

    ga.getXML(callback);

    function callback(response) {

        var answer = response.responseXML.documentElement.getAttribute('answer');

        g_form.setValue('company', answer);

    }

}

Script Include:-

Client callable-YES

var autopopulate_CallerInfo = Class.create();

autopopulate_CallerInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getCallerInfo: function() {

        var sysIdOfCaller = this.getParameter('sysparm_value');

        var x = new GlideRecord('sys_user');

        x.addQuery('sys_id', sysIdOfCaller);

        x.query();

        if (x.next()) {

            var comp=x.getDisplayValue('company');

            return comp;

        }

    },

    type: 'autopopulate_CallerInfo'

});

[Brad Bowman · Accepted solution]

Let's go back to the basics: you are triggering the onChange Client Script on change of which field? If you add alerts like this to the script, do you see one or both when changing the value of that field?

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    alert('TEST: client script running');
    if (isLoading || newValue === '') {
        return;
    }
    var callerDetails = g_form.getValue("caller_id");
    var ga = new GlideAjax("autopopulate_CallerInfo");
    ga.addParam('sysparm_name', 'getCallerInfo');
    ga.addParam('sysparm_value', callerDetails);
    ga.getXML(callback);

    function callback(response) {
        var answer = response.responseXML.documentElement.getAttribute('answer');
        alert('TEST: value received from server script = ' + answer); 
        g_form.setValue('company', answer);
    }
}

[Atharvabx]

Sorry @Subhashis Ratna  did try the logic but it did not work but there was a contradicting  script which was not allowing the same.  Thanks your for you promptly reply

[Subhashis Ratna]

Hi @Atharvabx 

Kindly share that script , let me troubleshoot and update the code .

Thanks
Subhashis