I have to correct survey.

niveditakumari
Mega Sage

Hi, 

 

I have to correct survey. I have created survey for HR and it is triggering based on condition. When I'm previewing survey it is showing correct but when survey has been triggered it is showing content from other survey. 

Please find attached screenshot : 

 

When I'm previewing it is showing like attached screenshot 

niveditakumari_0-1707119339538.png 

 

When survey has been triggered then it is showing '90 days of joining' that is different survey. It shouldn't show it. 

niveditakumari_1-1707119440255.png 

 

Survey Metrics : 

niveditakumari_2-1707119522769.png

 

When survey has been triggered it is showing Assessment metric type is '90 days of joining' it should show HRSD Request Satisfaction Survey V2 like above screenshot : 

niveditakumari_3-1707119612686.png 

 

Can you please help me to correct it. 

 

Regards, 

Nivedita 

 

 

 

 

 

6 REPLIES 6

shloke04
Kilo Patron

Hi @niveditakumari ,

Can you share screenshot of trigger condition for both of your survey designed. Have you checked if both are getting triggered?

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hi @shloke04

 

There are total 10 trigger conditions in HRSD Request Satisfaction Survey and I have created survey for mentioned screenshot.  

Please find attached screenshot for that : 

niveditakumari_0-1707132022516.png 

 

Please correct me. 

 

Regards, 

Nivedita 

 

 

 

Go to survey design and see is some text / variable overwrite other?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

Seems you trigger wrong survey. provide more details please. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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