I have to create ATF to create change request.

niveditakumari
Mega Sage

Hi, 

 

I have to create ATF - Change Management - Create Standard, Normal,  & Emergency Change. 

I have added some steps but after that I'm not sure what steps should be added. 

find_real_file.png  

Can anyone please help me with this. 

 

Regards, 

Nivedita 

 

 

16 REPLIES 16

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

there are some OOB Tests for change management

Did you explore those?

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, 

 

I have checked this OOB. 

Can you please help me with next steps for normal change request. 

I'm getting error while validating. 

find_real_file.png   

 

Please help me to correct it and suggest me next steps. 

 

Regards, 

Nivedita 

 

 

 

 

Share your test steps screenshot

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @niveditakumari,

 

'Field Values Validation' steps is failing because in order to use this step you must have already opened a form using either the "Open a New Form" or "Open an Existing Record" steps. It is recommended not to run this step directly.

 

You may use any of the below two solutions:

1. Try opening the form again and then use the 'Field Values Validation' step

2. After the 'Record Insert' step, use the 'Record Validation' step to validate that a record meets the specified conditions on the server-side. 

 

Please mark my answer correct if it resolves your issue or mark it as helpful if it helped you in any way!

 

Thanks,

Aishwarya