I install Agent chat plugin but am not finding setup chat under collaboration and also conversationa

[mania]

Hi,

I install Agent chat plugin but am not finding setup chat under collaboration and also conversational in my PDI.

How to get that setup chat in navigation. Can you please help me on that. It will helpful.

Thanks in Advance!

[Mark Roethof]

Hi there,

Have you tried:

Conversational Interfaces > Home

(https://your-instance.service-now.com/now/conversation/settings/home)

[mania]

@Mark Roethof 

I need chat setup in left navigation like  i attached screenshot i need that in my PDI because i setup configuration to live agent through that.

Note: Utah version

I tried past few hours back but am not getting that properly. Can you please help me on that. It will helpful.

Thanks!

Mania

[Mark Roethof]

That looks really old and is not how the latest up to date version of Virtual Agent looks like in my opinion.

What page should Chat Setup open according to you?

[Mark Roethof]

Or is your question about Service Portal Agent Chat Configurations? In that case:

Service Portal > Agent Chat