I'm currently experiencing a service interruption with my instance, which is displaying the message:

vinayakN7087169
Tera Contributor

‎03-01-2025 06:53 AM

https://dev261759.service-now.com

0 Helpfuls
  • 265 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-01-2025 12:53 PM

Hi @vinayakN7087169 

 

I've been using PDI without any issues for the last 2 hours. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

AndersBGS
Tera Patron
Tera Patron

‎03-01-2025 01:01 PM

Hi @vinayakN7087169 ,

 

 as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, it should come online after some time.
  •  If you get tired of waiting, release your PDI. Notice that all work that hasn’t been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls