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I need Announcement message display in the servicenow portal

Vamsi_Y
Tera Contributor

Hi Everyone,

 

I am unable to view announcements on the ServiceNow portal. Can you please help me?

need the attached type image solution.

 

Thanks,

Vamsikrishna.

14 REPLIES 14

Mark Manders
Mega Patron

How is your announcement configured. You are only stating that you don't see it and are telling nothing about your settings. I can only answer: did you check if it is active for this day?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dear Mark Manders,

 

I've created a new announcement, but it's not displaying on my portal's home page. Could you please let me know where I can check if it's active for today? Kindly provide me with the steps to do so.

 

 

Please check the attachments.

 

Thanks,

Vamsikrishna.

 

 

swathisarang98
Giga Sage

Hi @Vamsi_Y ,

 

I tried this in my PDI it is working fine for your reference i have attached the same please check and in portal do check whether you are setting the correct portal name,

swathisarang98_0-1708694260859.png

swathisarang98_1-1708694290237.png

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

 

 

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Is your portal out-of-the-box or customized? Especially the header. You won't be the first where the header is customized and you are not receiving new updates due to that or braking other things. In this case, the announcement part. So also check with an out-of-the-box portal if the announcement is working, then you know its not the announcement itself.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Shailesh Kumar1
Tera Contributor

Once check the system properties related to the announcement

Screenshot 2024-02-23 185739.png