I need sla pause condition based on schedule start date

[Gillerla Rajesh]

Currently p1 sla is attaching , when user change the schedule start date the sla is keep on running, and breaching the sla

but the customer need that sla will pause when user change the schedule start date and after schedule start time meet again sla will start run form begining,  Based on schedule on location table 8-5 weekdays.

Any one help me how to solve.

[Gillerla Rajesh]

Sla is attached under the work order table,  and it's p1,  4 hrs duration and schedule 8-5 weekdays, and user change start date it will pause sla. And start time meet again it will start sla form begging i means form begining 

[Mark Manders]

What is your reason for having an SLA on a record on which the start time can be changed? Why do yo have an SLA at all on such records? If you have a start time on a record, you also have an end time. There you already have your reporting on duration. What's the need to run SLA on this? Where's the use case? 
If, for some reason, you have some requirements to gain the SLA information, just add a stop condition on 'if start time changes' so you can trigger a new SLA record when it's starting again. Or have some state-automation in place (on hold when start time changes). It doesn't sound like a good process though.

[Gillerla Rajesh]

Hi Mark Manders,

Yes having schedule start and estimated end filed, how to give stop and start condition I am not getting can u provide me exact solution for this.

In stop condition when i choose schedule start not getting to choose  ischanges condition or operator.

And how it will start again when start time meet.

Regards

Rajesh.

[Mark Manders]

Your requirements aren't very clear. Do you really mean to say that there's 4 hours to resolve and if after 3 hours the start date gets moved, there's only one hour left when starting again?

There is only one logical option: SLA stops when start date is changed and the record itself moves to onhold. When new startdate has come, record moves to in progress and new SLA is created. It really sounds like the SLA is used for something it shouldn't be used for. Use the start/end date and duration fields for reporting. Not the SLA.

[Gillerla Rajesh]

Again sla start form begining onwords i means 4 hrs , onhold is not possible because if schedule is user specified duration then having option to choose but they configured that one , we will stop that running sla and again attach same sla that start time meet onwords,