I need sla pause condition based on schedule start date

Gillerla Rajesh
Tera Contributor

 

Currently p1 sla is attaching , when user change the schedule start date the sla is keep on running, and breaching the sla

 

 

but the customer need that sla will pause when user change the schedule start date and after schedule start time meet again sla will start run form begining,  Based on schedule on location table 8-5 weekdays.

 

Any one help me how to solve.

10 REPLIES 10

My solution will stay: don't use SLA's for this. If you do insist, cancel the SLA on change of the start time and use a flow/scheduled job/BR to create a new one on the new start time. 


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