i need to Assign a task to a catalog request?

[DevtoSME]

I need to configure the workflow of a previous service catalog item.

My job is Once a form is submitted I need to create a task and assign it to a group for review and approval.

Where do I look to find this out and can I create a new workflow or do I have to attach it to a previous workflow/flow design.

[Mohith Devatte]

hello @Joyea Mells ,

if you are creating a new workflow you can see this process 

1)go to workflow editor in navigator

2) once you click on workflow editor click on new workflow  and give the table as sc_req_itemand submit it

3) Create a catalog task 

 

4) And give the fulfilment group which is your catalog task assignment group

5) tag this workflow in your catalog item in workflow field 

please mark my answer correct if it helps you

[DevtoSME]

i will follow this instructions if theres is no previous workflow. do you know how to find the service catalog task? or where do i look for them at?

[Mohith Devatte · Accepted solution]

@Joyea Mells so if there is a workflow attached to it you can open the catalog item and go tot workflow field and open the workflow 

then you can see the activity names as "catalog task"  which indicates it is catalog task which will get created for that particular request when submitted .

Addition to this if you want to find the existing catalog tasks you can go to  catalog tasks table and search for the tasks which were created for this item previously .

Follow below steps 

1)type in sc_task.list in the navigator which will open catalog tasks table

2) then open the list and type in "show related records"

3) then type in request item and select requested item fields just like below

4) then after this you can just type in item

5) after that select your item and then click on run you will see the catalog tasks

PLEASE MARK THIS ANSWER CORRECT IF IT HELPS YOU

[DevtoSME]

this was very helpful