Remove approval on the basis of variable choice selection.

Cindy Sim
Tera Expert

I need to Remove the approval on request level when “add” is selected in the variable “Need to do?” question, without changing the  Catalog Item Request workflow configuration. How can I do it?

1 REPLY 1

Ankur Bawiskar
Tera Patron

@Cindy Sim 

you can try to use before insert BR on sysapprova_approver and check approval is for REQ but you won't get the value of RITM variable as RITM is not created by then

If you are able to get then you can skip it

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader