i need to Assign a task to a catalog request?

DevtoSME · ‎08-03-2022

I need to configure the workflow of a previous service catalog item.

My job is Once a form is submitted I need to create a task and assign it to a group for review and approval.

Where do I look to find this out and can I create a new workflow or do I have to attach it to a previous workflow/flow design.

Mohith Devatte · ‎08-03-2022

@Joyea Mells so if there is a workflow attached to it you can open the catalog item and go tot workflow field and open the workflow

then you can see the activity names as "catalog task" which indicates it is catalog task which will get created for that particular request when submitted .

Addition to this if you want to find the existing catalog tasks you can go to catalog tasks table and search for the tasks which were created for this item previously .

Follow below steps

1)type in sc_task.list in the navigator which will open catalog tasks table

2) then open the list and type in "show related records"

3) then type in request item and select requested item fields just like below

4) then after this you can just type in item

5) after that select your item and then click on run you will see the catalog tasks

PLEASE MARK THIS ANSWER CORRECT IF IT HELPS YOU

View solution in original post

Murthy Ch · ‎08-03-2022

Hi @Joyea Mells

In order to check whether catalog has flow or workflow is attached or not.

Open the catalog in native UI and in process engine tab you can see like below attached screenshot:

Thanks,

Murthy

Thanks,
Murthy

DevtoSME · ‎08-03-2022

thank you this worked for me and was helpful