I need to auto populate fields based on Requested for field?

Andre241
Tera Contributor

‎04-27-2022 07:20 AM

Hello I need to Auto populate these fields Manager, Email & Business Phone from the User table when anyone selects a user in the the Requested For field of this Catalog Item. find_real_file.png

They need to change every time a different user is selected in the "Who is this request for?" field which fall under the "requested for" type. I know I need a client script probably, but any OOB ideas would be great to. Please I need step by step guidance, scripts or photos. Not links. 

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Andre241
Tera Contributor
In response to scott barnard1

‎05-02-2022 05:10 AM

Hey Scott,

 

The script actually worked. I found what the problem was which I didn't capitalize some words. Thank you very much. 

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Allen Andreas
Administrator
Administrator

‎04-27-2022 07:45 AM

Hi,

As has been mentioned, you'd utilize the catalog lookup definition: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/...

This is out of box, without script 🙂

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Allen Andreas
Administrator
Administrator
In response to Allen Andreas

‎05-02-2022 05:50 AM

Hi,

I just wanted to check-in on this and see how things are going?

If your issue is now resolved, please mark the appropriate reply as Correct that helped guide you.

If any other replies were Helpful to you, please also mark those as Helpful.

Thanks and take care! 🙂


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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suvro
Mega Sage
Mega Sage

‎05-02-2022 05:13 AM

Explore GlideAjax it is the best practice 

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