I need to configure padlock icon is coming next to attachment

Not applicable

3 weeks ago

Hi Folks,

 

I am currently working on Parent–Child attachment synchronization. Attachments from the parent record are being successfully copied to the child records.

However, I have observed a UI behavior difference:

  • On the Parent Incident, the same attachments are displayed as normal without the lock icon. - Expected 
  • On the Child Incident, attachments are displayed with a padlock (🔒) icon, which is expected. - Need to configure


On Parent incident attachment are showing like below and its expected Attachment 1.png

On child incident attachment also showing without padlock icon and I need to configured as shown in below image
image (2).png
How can I configure this?

Thank you !

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Ankur Bawiskar
Tera Patron

3 weeks ago

@Community Alums 

so you want a custom pad lock icon only for the child incident attachment

You will have to customize the OOTB attachment UI page for this

I will recommend not doing this requirement because it comes with technical debt

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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