I need to generate the current user's name and email address in the URL and every time the hyperlink takes you to that URL the name and email address should dynamically reflect as that of the current user. Please help with the correct URL code

Utkarsha Saxena · ‎01-16-2020

I need to generate the current user's name and email address in the URL and every time the hyperlink takes you to that URL the name and email address should dynamically reflect as that of the current user. Please help with the correct URL code. This dynamic generation needs to happen on the click of a menu item on Service Portal.

URL is ->

https://alstom-webchat.managed.computacenter.com/Webchat/webchat-flow.htm?name=Paul Meachen &emailaddress=Paul.Meachen@customer.com&locale=en-GB&reason=GNRL&division=x&telephone=6228006119&log...

where current user's name and email is show. This needs to change every time for the current logged in user.

This link will open up when a menu item on the portal under a page is clicked. for which I have done the below config that when the Webchat link is clicked upon the URL should hit dynamically.

URL I wrote in menu item HREF is - https://alstom-webchat.managed.computacenter.com/Webchat/webchat-flow.htm?un=${gs.getUserName()}&${gs.getEmail()}" target="_blank

The above is not working. Please help me with the correct code.

Thanks in advance Community,

Utkarsha S

Ankur Bawiskar · ‎01-20-2020

Hi Utkarsha,

you need to get the details by querying sys_user table with logged in user;

sample script below

var gr = new GlideRecord('sys_user');

gr.get(gs.getUserID());

var url1 = "https://alstomwebchat.managed.computacenter.com/Webchat/webchat-flow.htm?name=" + gr.name + "&email=" + gr.email + "&user_name=" + gr.user_name + "&location=" + gr.location.name + "&department=" + gr.department.name + "&mobile_phone=" + gr.mobile_phone + "&first_name=" + gr.first_name;

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Utkarsha Saxena · ‎01-20-2020

Thanks a lot Ankur, your script worked. I edited it a bit further and it worked well for the button function.

Though still this is not happening through menu item. Can't we have the dynamic URL population happen through a menu item ?

Utkarsha

Edxavier Robert · ‎03-10-2022

@Ankur Bawiskar

Where would this need to placed or how can I make the call to create that URL.

Hi @Utkarsha Saxena

Can you explain a little bit more the steps to get the custom URL in the menu?

Harsh Vardhan · ‎01-20-2020

just confirming here, you started the question about the menu item , and you were passing the value in url there ? did you change the requirement or its different question ?

anyway you can refer the below blog here and see if predefined method works here or not. if it is not working then do the glide record on user table to access the respective column details.

https://www.servicenowguru.com/scripting/user-object-cheat-sheet/

Utkarsha Saxena · ‎01-21-2020

I need to do this via a menu item too where in I am using a menu item of type catalog item and linking the page "sc_cat_item" to it and made a new catalog item which has to re-direct to this dynamic URL - can you help with that approach too ?

Utkarsha

Harsh Vardhan · ‎01-21-2020

whats the issue are you facing with the approach which i suggested earlier ?

eg:

https://alstom-webchat.managed.computacenter.com/Webchat/webchat-flow.htm?un=javascript:gs.getUserName()