I need to generate the current user's name and email address in the URL and every time the hyperlink takes you to that URL the name and email address should dynamically reflect as that of the current user. Please help with the correct URL code

Utkarsha Saxena · ‎01-16-2020

I need to generate the current user's name and email address in the URL and every time the hyperlink takes you to that URL the name and email address should dynamically reflect as that of the current user. Please help with the correct URL code. This dynamic generation needs to happen on the click of a menu item on Service Portal.

URL is ->

https://alstom-webchat.managed.computacenter.com/Webchat/webchat-flow.htm?name=Paul Meachen &emailaddress=Paul.Meachen@customer.com&locale=en-GB&reason=GNRL&division=x&telephone=6228006119&log...

where current user's name and email is show. This needs to change every time for the current logged in user.

This link will open up when a menu item on the portal under a page is clicked. for which I have done the below config that when the Webchat link is clicked upon the URL should hit dynamically.

URL I wrote in menu item HREF is - https://alstom-webchat.managed.computacenter.com/Webchat/webchat-flow.htm?un=${gs.getUserName()}&${gs.getEmail()}" target="_blank

The above is not working. Please help me with the correct code.

Thanks in advance Community,

Utkarsha S

Ankur Bawiskar · ‎01-20-2020

Hi Utkarsha,

you need to get the details by querying sys_user table with logged in user;

sample script below

var gr = new GlideRecord('sys_user');

gr.get(gs.getUserID());

var url1 = "https://alstomwebchat.managed.computacenter.com/Webchat/webchat-flow.htm?name=" + gr.name + "&email=" + gr.email + "&user_name=" + gr.user_name + "&location=" + gr.location.name + "&department=" + gr.department.name + "&mobile_phone=" + gr.mobile_phone + "&first_name=" + gr.first_name;

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Utkarsha Saxena · ‎01-21-2020

With this the same "gs.getUserName()" is coming in the URL and not the actual dynamic value