I need to restrict the assigned to to change the state

[Abigail]

Hello 

I need to restrict the "assigned to" user to don't be able to update the STATE on a change request and I want to know, Which is the best practice to do this?

Is it better to use ACL?

Thanks

[Tushar · Accepted solution]

Hi @Abigail 

Yes, that's correct. Using an Access Control List (ACL) is considered the best practice for restricting users from updating specific fields like the state on a change request in ServiceNow.

ACLs provide a structured and robust way to enforce data access and modification rules, ensuring that the system behaves according to your business requirements while maintaining security and data integrity

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar