No one shouldn't have an access to delete Change Tasks once parent change is moved to submitted

[Nagurbee1]

Hello Everyone

Recently got a requirement of restricting access to delete change tasks once a change request is moved to submitted from draft state.

I have checked and observed that admin and change managers role users have an access to delete change tasks even after change request is closed, it's an OOB functionality.

I am trying to restrict the delete option once a change request is submitted even for admin users.

Could anyone suggest that how can we achieve it ?

Thanks in advance

Nagurbi

[Community Alums]

Hello @Nagurbee1,

OOB, admins and change managers can delete change tasks at any stage. To restrict this once the Change Request is submitted, you can:

1. Before Delete Business Rule (Best Option) 
   On change_task, check the parent Change Request’s state. If it’s not Draft, stop the delete with current.setAbortAction(true). This ensures no one (even admins) can delete.

2. UI Action Condition (Optional) 
   Hide the Delete button when the parent Change is beyond Draft. This improves UX but should be paired with the Business Rule.

3. ACL (Less common) 
   Possible, but admins can bypass ACLs, so not as strong.

Best practice: use a Before Delete BR for enforcement, and optionally hide the button for usability.

Thanks & Regards,  
Muhammad Iftikhar  

If my response helped, please mark it as the accepted solution so others can benefit as well. 

[Nagurbee1]

Hello Iftikhar

Thank you so much for the quick response and I have created before delete business rule and it's working to restrict the change tasks deletion.

Could you please help me to configure hide the Delete button when the parent Change is beyond Draft. This improves UX but should be paired with the Business Rule.(point 2 from your solution)

Thanks in advance

Nagurbi

[Ankur Bawiskar · Accepted solution]

@Nagurbee1 

You should not use Before Delete business Rule.

It's not a good user experience to show Delete button and then once user clicks don't allow them to Delete.

-> Use Table.None DELETE ACL and handle the logic and the DELETE button will be shown only based on your logic.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nagurbee1]

Hi Ankur

Thank you so much for your solution and it helped for me.