I need to set Interactions to "Closed Complete" after Incident is set to "Resolve."

[carlosllano]

I'm trying to create a Business Rule to get my "Integration" set to "Closed Complete" after the created incident is set to "Resolve."

[Chandra18]

Hi @carlosllano ,

Create a Business Rule (BR) is on Incident table. Type : After - Update

Condition: incident is Resolved

Script:

ar gr = new GlideRecord('interaction'); 
gr.addQuery('sys_id', current.u_interaction);
gr.addQuery('active', true);
gr.query();
while(gr.next())  
{
gr.state = 3; 
gr.comments = 'Interaction Closed';
gr.update();
}

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Thank You!
Chandra

[Chandra18]

Hi @carlosllano ,

Did this way resolved your issue ? Let me know if you need any further assistance!

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful".

Thank You!

[carlosllano]

Unfortunately, it didn't work.

[Ryan S]

Why are you waiting until the incident is resolved to close the interaction, instead of closing the interaction record once the incident is created?