We have ITSM Pro and I am working with Virtual Agent. I have it about where we want it for Catalog Items, but I noticed we have most items that present like "New Monitor" and allow you to fill them out within the agent chat by clicking "Request this item":
Then we have some other simple catalog item like "New Printer" that opens in a popup window without the option to "Request this item" inline in the chat:
Looking on the catalog_item_analytics table, both items have Popup as the VA Render type.
Why would one allow inline populating of the request form and the other make you open it in a popup window? There aren't any crazy UI polices, client scripts, or variables on either item so not sure how to resolve this.
