I want approval till there is no manager.

KritikaS3501173
Tera Contributor

‎01-28-2025 04:14 AM

Whenever a incident is created an approval should be sent to caller's manager and after it is approved next approval should be sent to Caller's Manager's Manager and this process should continue until there is no manager .

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-28-2025 06:58 AM

Hi @KritikaS3501173 

 

According to ITIL processes, an incident does not require approval. Therefore, this is not a valid requirement.

 

EX: If something breaks down or let's say there is some fire, Do we need approval from someone before calling Firebrigade? 

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