I want make source is phone default for particular groups

[Talari Balateja]

Hi,

When monitoring team & delivery team members are creating security incident then source should be "phone" by default. it should restrict others to create a source is phone.  

EX:

I'm member of monitoring team and I'm creating security incident after click on new button then source should be phone for me and for others it should be none.

Regards,

Sanju

[Talari Balateja · Accepted solution]

@abhishekdalvi 

it's showing error, even the part of that particular group and after that I added myself as user from that particular group. then it's working fine but for the existed users it's not working. I'm I created function in right way? why it's showing error like this.

EXISTING USERS:

FOR ME:

CLIENT SCRIPT:

function onLoad() {

var sysid = g_user.userID; //get current user sysid
var ga = new GlideAjax('sn_si.CheckUserGroup'); //script include name
ga.addParam('sysparm_name', 'getgroup'); //function name
ga.addParam('sysparm_name_sysid', sysid); //passing sysid to server
ga.getXMLAnswer(getGroup);
function getGroup(response) {
if (response == 'true') {
g_form.addInfoMessage('Part of group');
g_form.setValue('contact_type','dlp');
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
} else {
g_form.addInfoMessage(response);
g_form.addInfoMessage('Not Part of group');
g_form.setValue('contact_type', '');//Keep blank
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
}
}
}

SCRIPT INCLUDE:

var CheckUserGroup = Class.create();

CheckUserGroup.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

       getgroup: function() {

var usersysid = this.getParameter('sysparm_name_sysid');//getting usersysid from client

        var mem = new GlideRecord("sys_user_grmember");

mem.addEncodedQuery('user='+ usersysid+'^group=53a2232a97dc71d047f0b147f053af44^ORgroup=961b73ee47d471d0de549f97536d4300'); // Replace your group sys id in this query

        mem.query();

        if (mem.next()) {

            return true;

        } else {

            return false;

        }

    },

    type: 'CheckUserGroup'

});

FUNTION GET GROUP:

[abhishekdalvi]

Hi @Talari Balateja ,

Can you try the same with below syntax in your script include 2nd line.

CheckUserGroup.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

Thank you!

[Talari Balateja · Accepted solution]

@abhishekdalvi 

it's showing error, even the part of that particular group and after that I added myself as user from that particular group. then it's working fine but for the existed users it's not working. I'm I created function in right way? why it's showing error like this.

EXISTING USERS:

FOR ME:

CLIENT SCRIPT:

function onLoad() {

var sysid = g_user.userID; //get current user sysid
var ga = new GlideAjax('sn_si.CheckUserGroup'); //script include name
ga.addParam('sysparm_name', 'getgroup'); //function name
ga.addParam('sysparm_name_sysid', sysid); //passing sysid to server
ga.getXMLAnswer(getGroup);
function getGroup(response) {
if (response == 'true') {
g_form.addInfoMessage('Part of group');
g_form.setValue('contact_type','dlp');
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
} else {
g_form.addInfoMessage(response);
g_form.addInfoMessage('Not Part of group');
g_form.setValue('contact_type', '');//Keep blank
g_form.setReadOnly('contact_type',true); // If you want to restrict the field from changing value
}
}
}

SCRIPT INCLUDE:

var CheckUserGroup = Class.create();

CheckUserGroup.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

       getgroup: function() {

var usersysid = this.getParameter('sysparm_name_sysid');//getting usersysid from client

        var mem = new GlideRecord("sys_user_grmember");

mem.addEncodedQuery('user='+ usersysid+'^group=53a2232a97dc71d047f0b147f053af44^ORgroup=961b73ee47d471d0de549f97536d4300'); // Replace your group sys id in this query

        mem.query();

        if (mem.next()) {

            return true;

        } else {

            return false;

        }

    },

    type: 'CheckUserGroup'

});

FUNTION GET GROUP:

[abhishekdalvi · Accepted solution]

Hi @Talari Balateja ,

Script is taking the login user. Please try after impersonating the user who is present in that group.

Impersonating an user will solve your issue.

Thanks!

[Talari Balateja]

@abhishekdalvi 

Yeah, I have impersonated with that group user's only it's showing that he not part of that group

[abhishekdalvi]

@Talari Balateja , Try adding some logs and info messages. You are getting response blank for existing user.