I want to automatically migrate records between instances

[d-aizawa]

I have two instances.

I want to create a setting that can automatically migrate Incident records in one Instance to the other Incident several times a day.

I have little knowledge of Import sets, so it would be helpful if you could provide specific steps.

The following documents may be useful, but what are the Import Set table and Source table?

Thank you!

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/...

[Ankur Bawiskar]

Hi,

you can use Instance Data Replication feature

explore on that

Instance Data Replication (IDR)

Regards
Ankur

[Hitoshi Ozawa]

Are both instances active? If incidents are created on both instances, using import set will import the records but sys_ids may differ between two instances. Is this acceptable?

There is a blog on integrating 2 ServiceNow instances.

https://community.servicenow.com/community?id=community_article&sys_id=54edecd8dbc31010f21f5583ca961...

There is a decision path on which technology to use in the following page.

https://community.servicenow.com/community?id=community_article&sys_id=90707c90db071010f21f5583ca961...

[Hitoshi Ozawa · Accepted solution]

The most common way in the ServiceNow forum is to use REST API from business rule.

Steps in the following video.

https://www.youtube.com/watch?v=LGAUq8KSxnA