I want to create interaction in servicenow for every email coming to service desk mail id

[SK41]

HI,

I want to create interaction in servicenow for every email that comes to service desk mail id. I have created the inbound action for this, but how will i ensure that email coming to service desk comes to servicenow, because inbound will be triggered if servicenow receives email.

Please help!

Thanks!

[Community Alums]

HI SK,

Use "recipients " Contains " your "service desk mail id".

Here is an example :

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[SK41]

But, how will the emails coming to service desk mailbox gets forward to servicenow mailbox?

The inbound will work only if servicenow receives emails.

[ScottyCrabtree6]

Work with your Outlook/Messaging people to auto forward anything sent to your companies service desk mailbox to the ServiceNow email address listed in the Email Properties. Thanks!