I want to display the user's email ID in the search results along with User

[Harsha38]

@Community Alums 
@Harsh Vardhan 
@Ankur Bawiskar 
@asifnoor 
@Jaspal Singh4 
@Edward Rosario 
@Maik Skoddow 
@Ravi Chandra_K 
Help me here.
In agent workspace I want to display the user's email ID in the search results when entering the first few keywords of the user's name in the "Create a New Case" search bar. Currently, it shows information such as VIP, admin, and address, and I want to include the email ID in this list as well. Screenshot attached

[Ankur Bawiskar · Accepted solution]

@Harsha38 

you can add the email address in the case creation configuration in additional display fields and it worked fine.

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Harsha38 

You need to add another attribute in the caller field for search.

More Info

Attributes encode_utf8=false,ref_auto completer=email.ref_contributions=user_show

[Harsh Vardhan]

@Harsha38  Try with this attribute in your reference field. 

ref_auto_completer=AJAXTableCompleter,ref_ac_columns_search=true,ref_ac_columns=email,ref_ac_order_by=name

Thanks,

Harsh

[Ankur Bawiskar · Accepted solution]

@Harsha38 

you can add the email address in the case creation configuration in additional display fields and it worked fine.

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Harsha38 

Hope you are doing good.

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