Ankur Bawiskar
Tera Patron

@Harsha38 

you can add the email address in the case creation configuration in additional display fields and it worked fine.

 

AnkurBawiskar_0-1735915542017.png

 

AnkurBawiskar_1-1735915589607.png

Output:

AnkurBawiskar_2-1735915641715.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

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