I want to hide "email" on "more option" button

Arnaud5 · ‎09-25-2018

Hi !

"Email" is displayed on incident form on "more option" button .

I want to hide it for only incident form and for a specific condition.

I tried to configure the ACL, but it does'nt work. The result is that "email" desappear always without testing the condition.

Can someone help me please ?

vinothkumar · ‎09-25-2018

PLease refer the below link.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/reference/r_RemoveTheEmailIcon.htm

You can also do this with help of onLoad client script by writing something as below.

if(!g_user.hasRoles()){
   $('email_client_open').hide();
}

View solution in original post

VigneshMC · ‎09-25-2018

I was able to hide using below script , using as onload client script, but shows as an blank space, may be someone with better knowledge in html , can fix that. Add conditions as needed, before hiding

function onLoad() {	
   var email = document.getElementById('email_client_open');
   email.style.visibility = 'hidden';
}

Arnaud5 · ‎09-25-2018

It works !!!!!

Thank you for your help.

vinothkumar · ‎09-25-2018

You are welcome!!