I want to insert a hyperlink in the Send Email action of Flow Designer.
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03-10-2025 08:31 PM
Hello.
I am creating a feature in Flow Designer to remind users of unattended Incidents.
In the Body of the Send Email action, I want to insert a hyperlink to the relevant Incident.
Example:
"Please check ticket INCXXXXXX." (with a hyperlink)
However, unlike Post Message in Slack, it seems that Send Email does not allow easy hyperlink insertion.
What would be the best way to implement this?
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03-10-2025 08:57 PM
yes it's not possible currently.
refer below link for help
How to embed a link to a specific record in an email from within Flow Designer
Flow Designer Record Link Generator
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-10-2025 09:41 PM
Thank you for your reply.
How can I import the XML file for Flow Designer Record Link Generator?
Could you provide the specific steps?
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03-10-2025 09:45 PM
Thank you for marking my response as helpful.
It is available from the share website free, just login and download that update set xml
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-10-2025 08:58 PM
Please create one notification record with "Send When = Triggered".
Use ${URI_REF} under What it will contain section. ${URI_REF} will be interpreted as a display value of the corresponding table and also it'll act as a hyperlink.
Finally in the flow, use the "Send Notification" action and select the previously created notification record.
Regards,
Siva