I want to insert a hyperlink in the Send Email action of Flow Designer.

Kentaro Numata
Tera Guru

Hello.

 

I am creating a feature in Flow Designer to remind users of unattended Incidents.
In the Body of the Send Email action, I want to insert a hyperlink to the relevant Incident.

Example:
"Please check ticket INCXXXXXX." (with a hyperlink)

However, unlike Post Message in Slack, it seems that Send Email does not allow easy hyperlink insertion.
What would be the best way to implement this?

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Kentaro Numata 

yes it's not possible currently.

refer below link for help

How to embed a link to a specific record in an email from within Flow Designer

Flow Designer Record Link Generator

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you for your reply.
How can I import the XML file for Flow Designer Record Link Generator?
Could you provide the specific steps?

@Kentaro Numata 

Thank you for marking my response as helpful.

It is available from the share website free, just login and download that update set xml

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

J Siva
Tera Sage

Hi @Kentaro Numata 

Please create one notification record with "Send When = Triggered".

JSiva_0-1741665210860.png

Use ${URI_REF} under What it will contain section. ${URI_REF} will be interpreted as a display value of the corresponding table and also it'll act as a hyperlink.

JSiva_1-1741665353304.png

JSiva_2-1741665429231.png

Finally in the flow, use the "Send Notification" action and select the previously created notification record.

JSiva_3-1741665492715.png


Regards,
Siva