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03-17-2024 10:46 AM
Hi Experts
I want to remove the Review state of my change request life cycle form. How to do that.
Thank you.
Solved! Go to Solution.
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03-17-2024 10:57 AM
@dhineshkumar If you want to remove it from Top then you can navigate to System UI -> Process flow
Filter Table with change
make Active as False
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
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03-17-2024 10:50 AM
May i know what is business case to remove the state? reason begin
- It is OOTB state.
- Removing means, need to update OOTB flow / WF / BR and scripts.
- Need to update state model
- It will impact In progress changes and historical changes.
- Need to update reports / dashboard as well.
and also removing this need a very crisp and clear Impact analysis.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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03-17-2024 10:52 AM
Hi @dhineshkumar ,
Do you want to remove Review state completely or you want to remove it from top ?
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
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03-17-2024 10:57 AM
@dhineshkumar If you want to remove it from Top then you can navigate to System UI -> Process flow
Filter Table with change
make Active as False
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang