I want to restrict 'Close' state of incident from itil users from list view.How can i restrict an option for a field from list view based on roles?

[sooryamohan]

I want to restrict 'Close' state of incident from itil users from list view.How can i restrict an option for a field from list view based on roles?

[Harsh Vardhan]

HI Soorya,

Kindly refer the thread below.

how to hide choice list field value in list view?

[jyotisoni]

Hi Soorya,

You can use onCellEdit client script for state field, get user role if it will ITIL then confirm if newValue is close(by name) then return false.

Regards,

Jyoti Soni

[sooryamohan]

Then also the choice"Closed" wil be there in Incident-State's list view.

Iwant to remove closed from state's choice in list view.