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I want to show SLA details to end users on incident in service portal

rmishra4395
Tera Contributor

I want to show SLA details to end users on incident in service portal 

 

Please help me with this!

9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @rmishra4395 

 

Not a valid ask, to show SLA to end users. You can set the due date but dont show SLA to end user.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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rmishra4395_0-1722336740516.png

 

I have added the SLA details tab here , i want to show that which SLA is running on that incident like how we show to agent on incident form

 

rmishra4395_1-1722336829957.png

 

Hi @rmishra4395 

 

That was my point, why you want to show SLA to end user? Just take an example- You ordered any thing from ecommerce website, will you able to see the SLA? The same logic applied here. Showing SLA end user means, showing your technology.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I just want to show the SLA attached to the end users.