I want to show SLA details to end users on incident in service portal
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07-30-2024 03:31 AM
I want to show SLA details to end users on incident in service portal
Please help me with this!
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07-30-2024 03:32 AM
Hi @rmishra4395
Not a valid ask, to show SLA to end users. You can set the due date but dont show SLA to end user.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-30-2024 03:55 AM
I have added the SLA details tab here , i want to show that which SLA is running on that incident like how we show to agent on incident form
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07-30-2024 04:18 AM
Hi @rmishra4395
That was my point, why you want to show SLA to end user? Just take an example- You ordered any thing from ecommerce website, will you able to see the SLA? The same logic applied here. Showing SLA end user means, showing your technology.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-30-2024 04:29 AM
I just want to show the SLA attached to the end users.