I want to show SLA details to end users on incident in service portal
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07-30-2024 03:31 AM
I want to show SLA details to end users on incident in service portal
Please help me with this!
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07-30-2024 04:31 AM
Hi @rmishra4395
In that case, you need to add the task_SLA table in the SLA tab, which needs a logic. But again, not a valid requirement.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-30-2024 04:32 AM
how to add task_sla table in SLA tab?
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07-30-2024 04:44 AM
Hi @rmishra4395
I wish , I could be a developer to help you here. As far as I know you need to it required customization , which I am not good and nor recommend.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-30-2024 08:02 AM
can anyone help on this? it's urgent!
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08-05-2024 04:58 AM
You are a consultant: consult. This is a very bad requirement. The task_sla table is not available for end users. It makes no sense to show the sla records on the portal. It can only confuse people. If some sort of indicator is necessary, put a 'sla_due' field on the form and fill it from the task_sla table. The requirement is not valid and should be challenged. The task_sla table is by default not available for end users (like @Dr Atul G- LNG has told you a couple of times already).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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