I want to show Subject like same for same notifications

[mania]

Hi,

Once I sent a OOB notification and its showing Subject like You have been mentioned in Requested Item: RITM0061043 but I have clone the same OOB notification and used different templete but its showing Subject like You have been mentioned in. not showing Requested Item: RITM0061043.

I want to show Subject like You have been mentioned in Requested Item: RITM0061043 for both notification sent

for both notifications.

Can you please help on this. It will be useful.

Thanks!

[tharun_kumar_m]

Hi @mania ,

In line 3, Instead of false, if you return true, the notification will be sent only to the catalog item mentioned in the "if" condition.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[Maddysunil]

@mania 

you can reverse the return false to true in the condition..

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[tharun_kumar_m]

Hi Mania,

In the notification subject, please add variables to bring the RITM number to your subject.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[Shubham26]

@mania 

As I can see in my PDI, with this notification, Subject line is only contains text as "You have been mentioned"

So it will add as it is in Subject of email, not sure if there is updated OOB notification in your instance. If subject is override in email script of notification it will take subject from email script.

If subject is not override from notification or email script, then it will use template subject in email.

Thank You.

Regards,

Shubham Gupta

Thank You.

Regards,

Shubham Gupta