OAM template for Generic notifications

Rocky5
Kilo Sage

3 weeks ago

Hello Devs,

 

We are using OAM (Outlook Actionable Messages) for RITM and CHG Approval notifications that uses adaptive cards. But then, all our generic notifications ex: Incident Assigned To or Incident Assigned to Group are inconsistent with OAM notifications. How can we make generic notifications to use adaptive cards likes OAM notifications to maintain consistency across all notifications.

 

Thanks,

Rocky.

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Tanushree Maiti
Mega Patron

3 weeks ago

Hi @Rocky5 

 

 According to Microsoft documentation, when sending actionable messages by email:

  • The actionable message card must be wrapped in a <script> tag.
  • This <script> tag is inserted into the <head> of the email HTML body.
  • The email body must be in HTML format to support the <script> tag with JSON content.

Make sure you are maintaining the same.

 

refer : 

KB0750361 How to verify inclusion of Outlook actionable messages in email notifications 

KB0746264 Emails are not formatted correctly in Outlook or older email applications 

Branded Outlook Approval actionable messages in service now 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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