i want to update the close notes with given reason by the user while cancel change UI Action button

[srushikesan]

i want to update the change request "close notes" field  with given cancel reason by the user through on cancel change UI Action button.

[pr8172510 · Accepted solution]

Hi @srushikesan,

I was able to achieve the requirement without modifying the OOTB Cancel Change UI Action.

Since the cancellation reason entered in the Cancel Change Request dialog is already stored in Work Notes, I created a Before Update Business Rule on the Change Request [change_request] table that triggers when the Change moves to the Canceled state and copies the latest Work Note into Close Notes.

(function executeRule(current, previous) {

    if (current.state.changesTo('4')) {

        var reason = current.work_notes.getJournalEntry(1);

        if (reason) {
            current.close_notes = reason;
        }
    }

})(current, previous);

[pr8172510 · Accepted solution]

Hi @srushikesan,

I was able to achieve the requirement without modifying the OOTB Cancel Change UI Action.

Since the cancellation reason entered in the Cancel Change Request dialog is already stored in Work Notes, I created a Before Update Business Rule on the Change Request [change_request] table that triggers when the Change moves to the Canceled state and copies the latest Work Note into Close Notes.

(function executeRule(current, previous) {

    if (current.state.changesTo('4')) {

        var reason = current.work_notes.getJournalEntry(1);

        if (reason) {
            current.close_notes = reason;
        }
    }

})(current, previous);

[srushikesan]

Hi Pawan Rathod,

Thanks for your response and it is working as expected but i don't want to show the "026-06-19 19:22:26 - user name (Work notes)" in close notes only the reason text.

Thanks 
S Rushikesan

[srushikesan]

Thanks Pawan Rathod can you suggest to remove the "2026-06-19 19:20:25 - user name (Work notes)" in close notes

[pr8172510 · Accepted solution]

Hi @srushikesan ,

You can use this 

(function executeRule(current, previous) {

    if (current.state.changesTo('4')) {

        var reason = current.work_notes.getJournalEntry(1);

        if (reason) {

            // Remove timestamp, user name and "(Work notes)" header
            reason = reason.replace(/^[^\n]*\n/, '').trim();

            current.close_notes = reason;
        }
    }

})(current, previous);

This will store only:Server reboot no longer required

instead of:2026-06-19 19:22:26 - System Administrator (Work notes) Server reboot no longer required