I want to visualize the access routes and number of accesses to the Service Portal.

M_Tomy
Tera Expert

Dear. Expert

 

What we want to do is as follows.
We are looking to improve our service portal.
Which function should we use?
What knowledge would be helpful?

 

▼What we want to do.
We would like to visualize the access routes to the service portal and the number of accesses, and strive to improve the number of accesses through continuous improvement,
We want to continuously improve the route to the service portal by investigating what routes users take to access the service portal.
Example: “After introducing mobile access, are users really accessing the portal from mobile devices?”
Is the number of users accessing the portal increasing after the improvement? etc.

 

Best regards.

1 ACCEPTED SOLUTION

Kenta Koizumi
Kilo Sage
Kilo Sage

Hi @M_Tomy 

 

You can use User Experience Analytics for Service Portal.

Using this function, you can see the number of active users, sessions, access route etc.

 

I hope this document will help you.

https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service-portal/concept/...

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2 REPLIES 2

Kenta Koizumi
Kilo Sage
Kilo Sage

Hi @M_Tomy 

 

You can use User Experience Analytics for Service Portal.

Using this function, you can see the number of active users, sessions, access route etc.

 

I hope this document will help you.

https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service-portal/concept/...

@Kenta Koizumi 

Thank you very much.
Thank you very much for your help!!