I written mail script to change display name for notification, but it's not working

[Talari Balateja]

HI,

I written mail script to change display name for notification, but it's not working and showing display name.

SCRIPT:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

//Changing from display name

          email.setFrom("CyberSecurity CyberSecurity@XYZ.com");

})(current, template, email, email_action, event);

logs:

Date: Fri, 15 Mar 2024 03:03:56 -0700 (PDT)
From: IT Global Service Desk <CyberSecurity
CyberSecurity@xyz.com>
Reply-To: IT Global Service Desk <isupport@service-now.com>
To: receipient@xyz.com

Reagrds,

Sanju.

[AshishKM]

Hi @Talari Balateja, 

Please check if the From field also configured for this email notification.

-Thanks,

AshishKM

[Talari Balateja]

Hi @AshishKM 

I have tried but still, I'm getting the same display name.

Regards,

Sanju.

[AshishKM]

Check the reply from  @swathisarang98 , if it works in your case, make sure the From field is empty.

[swathisarang98 · Accepted solution]

Hi @Talari Balateja ,

Could you please try something like below,

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
//Changing from display name
          email.setFrom("CyberSecurity <CyberSecurity@XYZ.com>");
 
})(current, template, email, email_action, event);

If you want to use mail script, use the format below, and make sure From is blank in Notification
email.setFrom("TEST NAME <ab@gmail.com>");

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang