I written mail script to change display name for notification, but it's not working

Talari Balateja · ‎03-15-2024

HI,

I written mail script to change display name for notification, but it's not working and showing display name.

SCRIPT:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */ event) {

//Changing from display name

email.setFrom("CyberSecurity CyberSecurity@XYZ.com");

})(current, template, email, email_action, event);

logs:

Date: Fri, 15 Mar 2024 03:03:56 -0700 (PDT)
From: IT Global Service Desk <CyberSecurity
CyberSecurity@xyz.com>
Reply-To: IT Global Service Desk <isupport@service-now.com>
To: receipient@xyz.com

Reagrds,

Sanju.

swathisarang98 · ‎03-15-2024

Hi @Talari Balateja ,

Could you please try something like below,

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
//Changing from display name
          email.setFrom("CyberSecurity <CyberSecurity@XYZ.com>");
 
})(current, template, email, email_action, event);

If you want to use mail script, use the format below, and make sure From is blank in Notification
email.setFrom("TEST NAME <ab@gmail.com>");

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

View solution in original post

shyamkumar VK · ‎03-15-2024

@Talari Balateja ,

<mail_script>

email.setFrom("Display Name <adress @ company.com>");

</mail_script>

(Ensure without the spaces around the @ character)

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar