Iam trying to submit case via CSM portal

[Community Alums]

Hi @Abhijit4 ,

Hi @Ankur Bawiskar ,

i have created record producer to submit case on CSM portal , when external user trying to submit the case,after click on submit button , its redirecting t as below page saying that record not found.please help me on this issue, my requirement is when external user submit the case , case details will be displayed on portal.

[Ankur Bawiskar]

@Community Alums 

they don't have access to the ticket page

check this link which says this point

Assign the 'sn_request_read' and 'sn_request_write' roles to the external user

After submitting the form the external users are unable to see the request summery page 

If my response helped please mark it correct and close the thread so that it benefits future readers.