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08-16-2023 02:45 PM
has anyone modified the idea portal form to include multiple text boxes for individual questions? I have attached an example of how the idea from would appear to a user when they click, Create an Idea. looking for ideas/best practices for why or why not to do this. thank you!
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08-17-2023 02:16 AM
Hi Taylor,
Your idea is possible but will take lots of effort to customize it
1. Customize the widget "IM Create/Edit Idea"
2. The widget uses one factory "IdeaPortalService" to call REST API to create idea. => You can change your custom api
3. Build a custom scripted api to create idea
4. Build custom fields on idea table to map data
=> My suggestion is that, instead of building such a highly-customized approach for such a not important requirement like this. You can simply:
1. Modify only the widget "IM Create/Edit Idea" and
2. Load inside the Description Editor the template you want like:
Description:
1.
2.
3.
Cuong Phan
ServiceNow Technical Lead
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08-17-2023 01:59 AM
I have added a few boxes in order to be able to redirect the idea to the right Idea Manager.
But it ios just simple configuration of the Idea table and form.
What excactly are you looking for?
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08-17-2023 03:20 PM
What are the best practice for using the Idea Portal?
Has anyone configured the idea portal form (not the backend list view or form view) but the Create New Idea form that is available out of box with Idea portal.
I understand that I can modify the form view but that is only available to a specific role, I need something to be heavily customized that is available via Portal. Looking for thoughts and opinions. thank you!
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10-04-2023 07:36 AM
This sounds like it has progressed past being an idea and should just be a catalog item or record producer. Any reason it has to be an idea?

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08-17-2023 02:16 AM
Hi Taylor,
Your idea is possible but will take lots of effort to customize it
1. Customize the widget "IM Create/Edit Idea"
2. The widget uses one factory "IdeaPortalService" to call REST API to create idea. => You can change your custom api
3. Build a custom scripted api to create idea
4. Build custom fields on idea table to map data
=> My suggestion is that, instead of building such a highly-customized approach for such a not important requirement like this. You can simply:
1. Modify only the widget "IM Create/Edit Idea" and
2. Load inside the Description Editor the template you want like:
Description:
1.
2.
3.
Cuong Phan
ServiceNow Technical Lead