Dear community,
I'm struggling to find out an easy way to identify tickets that have been resolved by workflow engine, UiPath bots and third party integrated monitoring systems managing tasks on the system.
I've managed to somehow identify the records because either the tickets, catalog tasks have no assigned to user or they have been closed by a user owned by a Bot or initiated and updated by external system.
Task table doesn't have any field that can help in identifying human actioned records vs automated ones, increasing the efforts to identify human efforts and speed up focus on automation.
In an ideal world a Boolean field should be available in the task table having a 0 default value that should be updated by automation engine/bots/other systems when task is completed/closed without human action.
This will help to speed up automation efforts, helping the Predictive module and Now Assist not to search into already automatically handled tasks having a narrow and precise focus.
Does anyone know if there's any native way to identify ALL automated tasks on the system (not only the ones resolved by ServiceNow automation engine, system,...)?
